FAQs
Get the answer you want to know.
Most claims settle by negotiation. Where they do not, the premium can be determined by the First-tier Tribunal – but the great majority of matters are resolved long before that point.
These articles cover negotiating the premium, how to treat an informal offer from a freeholder, and what to do if you are a freeholder who has received a notice.
Articles in this section
Disputes & Negotiations
Our surveyors will negotiate with the freeholder’s surveyor. If we can’t agree, the matter can be taken to the First-tier Tribunal but this is rare (less than 1% of our cases) and only recommended where commercially justifiable.
The Tribunal acts as an independent body to set the premium and settle disputed terms. Its decision is binding unless appealed.
Yes, but you’ll still be liable for both your own and the freeholder’s costs incurred up to that point.
