Privacy Policy

Privacy Policy

Last updated: 15 August 2025

extension.lease (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Who We Are

extension.lease is a trading name jointly owned and operated by:

• Blakes Chartered Surveyors – responsible for valuation and negotiation services.
• Arcadia Law – responsible for legal services relating to lease extensions and freehold purchases.

Both Blakes Chartered Surveyors and Arcadia Law are separately registered with the UK Information Commissioner’s Office (ICO) as data controllers. extension.lease itself is not a separate legal entity and does not hold its own ICO registration; all personal data collected via extension.lease is processed under the ICO registrations of the above-named businesses.

Contact details:
extension.lease (operated jointly by Blakes Chartered Surveyors and Arcadia Law)
15 Approach Road, London, SW20 8BA
Email: hello@extension.lease
Telephone: 020 7388 0000

2. What Data We Collect

We may collect and process the following personal data:

• Identity and contact data – name, address, telephone number, email address.
• Property information – details of the property you are enquiring about.
• Service-related data – correspondence, instructions, and documents you provide.
• Technical data – IP address, browser type, operating system, and usage information (via cookies and analytics).

3. How We Collect Your Data

We collect data through:

• Direct interactions (enquiries via our website, email, or phone).
• Documents you provide for valuation or legal work.
• Automated technologies (cookies, analytics).
• Third-party referrals (with your consent).

4. Lawful Basis for Processing

We will only process your personal data where there is a lawful basis under UK GDPR, including:

• Performance of a contract – providing you with services you have requested.
• Legal obligation – compliance with statutory requirements.
• Legitimate interests – running our business effectively and improving our services.
• Consent – where you have expressly agreed to specific processing (e.g., marketing).

5. How We Use Your Data

Your personal data will be used to:

• Respond to your enquiries and provide valuations or legal services.
• Prepare and send valuation reports, legal notices, and related documents.
• Maintain accurate business records.
• Improve our website and services.
• Comply with legal and regulatory obligations.

6. Sharing Your Data

We will not sell your personal data. We may share it with:

• Professional partners (Blakes Chartered Surveyors, Arcadia Law) to deliver the services you request.
• Service providers (IT, hosting, analytics) who process data on our behalf.
• Regulatory bodies and legal authorities when required by law.

All third parties are required to maintain the confidentiality and security of your data.

7. International Transfers

We do not routinely transfer personal data outside the UK. If such a transfer becomes necessary, we will ensure it is protected by appropriate safeguards in accordance with UK GDPR.

8. Data Retention

We will keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

9. Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data where there is no lawful reason to keep it.
• Object to processing based on legitimate interests.
• Request restriction of processing in certain circumstances.
• Request the transfer of your data to another provider.
• Withdraw consent where we rely on it.

To exercise any of these rights, please contact us using the details above.

10. Cookies

We use cookies to improve your browsing experience and analyse website traffic. You can control cookies through your browser settings. See our Cookie Policy for more details.

11. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the “last updated” date.

13. Complaints

If you have concerns about our handling of your personal data, please contact us first. You also have the right to complain to the UK’s Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Telephone: 0303 123 1113